Field Service

Field Service Engineers at ZEISS have different educational and professional backgrounds. A degree in a relevant technical field, such as electrical engineering, electronic engineering, medical technology, medical informatics, biomedical technology, or mechatronics, can provide a strong foundation. Relevant vocational training, for example in mechatronics, electronics, or medical technology, may also qualify you for certain roles. Specific requirements are listed in the respective job posting.

Yes, some Field Service roles at ZEISS may be suitable for career changers with a related technical background or relevant vocational training. Important qualifications include technical aptitude, problem-solving skills, a willingness to learn, and the ability to work independently at customer sites. Depending on the role, employees receive training to build the product and application knowledge needed to work with ZEISS equipment.

Field Service Engineers need a strong technical understanding and practical problem-solving skills. Depending on the role and product area, relevant knowledge may include electrical engineering, electronics, IT systems, mechanical technology, software, and digital technologies. The ability to diagnose technical issues, understand complex systems, and explain solutions clearly to customers is also important.

As a ZEISS Field Service Technician, you work hands-on with advanced technology at customer locations such as hospitals, research institutes, universities, and industrial facilities. Your responsibilities may include installing equipment, conducting performance tests, performing preventive maintenance, diagnosing and repairing technical issues, optimizing workflows, training users, and providing remote support.

You serve as a key technical contact for customers and help ensure that ZEISS equipment performs reliably. Through your work, you support important applications across healthcare, research, and industry.  

Travel requirements vary by role, region, and specialization. Field Service Technicians typically travel within an assigned area to visit customer sites for scheduled maintenance, installations, and service calls. Some roles may also involve travel to other ZEISS locations or customer sites abroad. Specific travel requirements are usually listed in the respective job posting.

Field Service Technicians often work independently at customer sites while staying closely connected with their teams. They receive support from regional colleagues, managers, and technical experts who help provide the knowledge and resources needed to solve technical challenges.

New Field Service Technicians receive role- and product-specific training to prepare them for their work. This may include shadowing experienced colleagues, hands-on technical training, product courses, and support as they transition to working independently at customer sites. The training approach and duration depend on the role, product area, and region.

The onboarding period varies depending on the role, product area, and previous experience. It may take around six months and typically combines technical training with shadowing experienced colleagues. During this time, new Field Service Engineers build product knowledge, develop practical skills, and gradually prepare for independent work at customer sites. Colleagues and technical teams continue to provide support throughout the transition.

The ZEISS Expert Ladder is a structured development path for selected technical specialists with strong technical and application expertise. It enables participants to deepen their expert knowledge, take on greater technical responsibility, and remain closely connected to technology and customer applications as an alternative to a traditional management path.

Employees in Field Service and Application may be nominated for the Expert Ladder based on defined criteria, organizational needs, and available opportunities. Experts share knowledge, collaborate on technical and innovation topics, and support colleagues in solving complex customer challenges. They are also part of a global community of experts.