Adoptar un enfoque holístico del trabajo de servicio en campo
Servicio de campo
Cuando se le pide a Jun que resuma su desarrollo profesional, sonríe y responde: "Del destornillador a la estrategia, cada movimiento se convirtió en una oportunidad en ZEISS." Es gerente nacional de servicio tecnico y lleva 16 años ayudando a forjar el futuro de la tecnología médica en China. Desde el banco de trabajo hasta la dirección de un equipo de servicio, su viaje refleja cómo los empleados y empleadas de ZEISS pueden crecer gracias a la innovación y la confianza.
Un nuevo capítulo: de la caja de herramientas a la visión
Su viaje comenzó lejos de los laboratorios de alta tecnología. "Al principio, me centraba en tornillos y circuitos" recuerda Jun. El paso de uno de los titanes de la industria alemana a ZEISS hace 16 años cambió radicalmente su perspectiva. "De repente, la prioridad no era solo la funcionalidad, sino cómo nuestros microscopios permiten a los médicos operar con una precisión milimétrica" explica.
Cree que este cambio se debe a la cultura de ZEISS. "Los conocimientos técnicos no se consideran aquí de forma aislada: siempre se entienden en el contexto de las necesidades humanas. Ya sea que trabajes en el servicio de campo, en ingeniería o en gestión, todos desempeñan un papel directo en el resultado del tratamiento."
El camino hacia la formación en los servicios locales
Uno de los aspectos más destacados para Jun fue participar en un proyecto para localizar formaciones de servicio en China. "Impartimos cursos de formación a ingenieros de servicio locales para que, a su vez, puedan formar a otros ingenieros. Este proyecto no solo ha reducido los costos, sino que también ha aumentado considerablemente la eficacia de nuestro equipo de servicio técnico." Jun subraya que ahora casi toda la formación de servicio puede impartirse localmente, lo que favorece la rápida expansión del equipo de servicio.
Del destornillador a la estrategia, cada movimiento se convirtió en una oportunidad en ZEISS.
Un lugar donde crecer
Jun cree que el trabajo en equipo es la clave del éxito. "Nuestros ingenieros de servicio colaboran estrechamente con los especialistas en aplicaciones y el equipo operativo. Confiamos los unos en los otros y hacemos todo lo posible por cumplir nuestro cometido y ofrecer un excelente servicio al cliente." Valora mucho la capacidad técnica y la proactividad de los miembros de su equipo, que están decididos a conseguir lo mejor para el equipo y sus clientes.
Marcar la diferencia
Para Jun, trabajar en ZEISS es algo más que un trabajo. "Encontramos las mejores soluciones a los problemas y ofrecemos a nuestros usuarios un valor añadido." Esta misión le motiva día tras día y le hace sentir que marca una auténtica diferencia en la vida de las personas.
Jun es optimista sobre el futuro de ZEISS en China: "Nuestra continua inversión en investigación y desarrollo y nuestra cultura corporativa orientada a las personas nos ayudarán a mantener y ampliar nuestra posición en el mercado." Está orgulloso de formar parte de una empresa líder en tecnología que fomenta una cultura de apoyo y crecimiento.
Las diferentes unidades de negocio y las funciones centrales corporativas y de servicios de ZEISS ofrecen un gran número de oportunidades profesionales para todas las disciplinas.
![Jun, empleado de ZEISS, utiliza un multímetro digital para trabajar en un dispositivo médico de la serie Cirrus de ZEISS.]({"xsmall":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_stage_vcd.jpg/_jcr_content/renditions/original.image_file.100.33.0,258,1917,897.file/stories_service_jun_stage_vcd.jpg","small":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_stage_vcd.jpg/_jcr_content/renditions/original.image_file.360.120.0,258,1917,897.file/stories_service_jun_stage_vcd.jpg","medium":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_stage_vcd.jpg/_jcr_content/renditions/original.image_file.768.256.0,258,1917,897.file/stories_service_jun_stage_vcd.jpg","large":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1024.341.0,258,1917,897.file/stories_service_jun_stage_vcd.jpg","xlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1280.427.0,258,1917,897.file/stories_service_jun_stage_vcd.jpg","xxlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1440.480.0,258,1917,897.file/stories_service_jun_stage_vcd.jpg","max":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1917.639.0,258,1917,897.file/stories_service_jun_stage_vcd.jpg"} "Jun, empleado de Zeiss, trabajando en un dispositivo médico.")
![Jun y una compañera de ZEISS platican delante de una laptop en un amplio vestíbulo]({"xsmall":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_01.jpg/_jcr_content/renditions/original.image_file.100.67.0,1,1920,1281.file/stories_service_jun_01.jpg","small":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_01.jpg/_jcr_content/renditions/original.image_file.360.240.0,1,1920,1281.file/stories_service_jun_01.jpg","medium":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_01.jpg/_jcr_content/renditions/original.image_file.768.512.0,1,1920,1281.file/stories_service_jun_01.jpg","large":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_01.jpg/_jcr_content/renditions/original.image_file.1024.683.0,1,1920,1281.file/stories_service_jun_01.jpg","xlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_01.jpg/_jcr_content/renditions/original.image_file.1280.853.0,1,1920,1281.file/stories_service_jun_01.jpg","xxlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_01.jpg/_jcr_content/renditions/original.image_file.1440.960.0,1,1920,1281.file/stories_service_jun_01.jpg","max":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_01.jpg/_jcr_content/renditions/original.image_file.1920.1280.0,1,1920,1281.file/stories_service_jun_01.jpg"} "Jun y una compañera de ZEISS hablan delante de una laptop.")
![Jun, empleado de ZEISS, explica un dispositivo médico a un compañero y le enseña a utilizarlo.]({"xsmall":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_04.jpg/_jcr_content/renditions/original.image_file.100.67.0,1,1920,1281.file/stories_service_jun_04.jpg","small":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_04.jpg/_jcr_content/renditions/original.image_file.360.240.0,1,1920,1281.file/stories_service_jun_04.jpg","medium":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_04.jpg/_jcr_content/renditions/original.image_file.768.512.0,1,1920,1281.file/stories_service_jun_04.jpg","large":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_04.jpg/_jcr_content/renditions/original.image_file.1024.683.0,1,1920,1281.file/stories_service_jun_04.jpg","xlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_04.jpg/_jcr_content/renditions/original.image_file.1280.853.0,1,1920,1281.file/stories_service_jun_04.jpg","xxlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_04.jpg/_jcr_content/renditions/original.image_file.1440.960.0,1,1920,1281.file/stories_service_jun_04.jpg","max":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_04.jpg/_jcr_content/renditions/original.image_file.1920.1280.0,1,1920,1281.file/stories_service_jun_04.jpg"} "Jun, empleado de ZEISS, explica un dispositivo médico a un compañero.")
![Foto de perfil de Jun, empleado de ZEISS.]({"xsmall":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_03.jpg/_jcr_content/renditions/original.image_file.100.100.35,161,1058,1184.file/stories_service_jun_03.jpg","small":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_03.jpg/_jcr_content/renditions/original.image_file.360.360.35,161,1058,1184.file/stories_service_jun_03.jpg","medium":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_03.jpg/_jcr_content/renditions/original.image_file.768.768.35,161,1058,1184.file/stories_service_jun_03.jpg","large":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_03.jpg/_jcr_content/renditions/original.image_file.1023.1023.35,161,1058,1184.file/stories_service_jun_03.jpg","xlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_03.jpg/_jcr_content/renditions/original.image_file.1023.1023.35,161,1058,1184.file/stories_service_jun_03.jpg","xxlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_03.jpg/_jcr_content/renditions/original.image_file.1023.1023.35,161,1058,1184.file/stories_service_jun_03.jpg","max":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_03.jpg/_jcr_content/renditions/original.image_file.1023.1023.35,161,1058,1184.file/stories_service_jun_03.jpg"} "Foto de perfil de Jun, empleado de ZEISS.")
![En su papel degerente nacional de servicio técnico y empleado de ZEISS, Jun explica a una compañera el funcionamiento de un dispositivo médico para que amplíe sus conocimientos especializados.]({"xsmall":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_02.jpg/_jcr_content/renditions/original.image_file.100.67.0,1,1920,1281.file/stories_service_jun_02.jpg","small":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_02.jpg/_jcr_content/renditions/original.image_file.360.240.0,1,1920,1281.file/stories_service_jun_02.jpg","medium":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_02.jpg/_jcr_content/renditions/original.image_file.768.512.0,1,1920,1281.file/stories_service_jun_02.jpg","large":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_02.jpg/_jcr_content/renditions/original.image_file.1024.683.0,1,1920,1281.file/stories_service_jun_02.jpg","xlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_02.jpg/_jcr_content/renditions/original.image_file.1280.853.0,1,1920,1281.file/stories_service_jun_02.jpg","xxlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_02.jpg/_jcr_content/renditions/original.image_file.1440.960.0,1,1920,1281.file/stories_service_jun_02.jpg","max":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_02.jpg/_jcr_content/renditions/original.image_file.1920.1280.0,1,1920,1281.file/stories_service_jun_02.jpg"} "Jun, empleado de ZEISS, explica un dispositivo médico a una compañera.")
![El ingeniero de servicio de campo de ZEISS Buyani sonríe ampliamente mientras repara un dispositivo de diagnóstico de ZEISS.]({"xsmall":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/buyani/field_service_stories_buyani_stage_vcd.jpg/_jcr_content/renditions/original.image_file.100.56.0,101,1920,1181.file/field_service_stories_buyani_stage_vcd.jpg","small":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/buyani/field_service_stories_buyani_stage_vcd.jpg/_jcr_content/renditions/original.image_file.360.203.0,101,1920,1181.file/field_service_stories_buyani_stage_vcd.jpg","medium":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/buyani/field_service_stories_buyani_stage_vcd.jpg/_jcr_content/renditions/original.image_file.768.432.0,101,1920,1181.file/field_service_stories_buyani_stage_vcd.jpg","large":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/buyani/field_service_stories_buyani_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1024.576.0,101,1920,1181.file/field_service_stories_buyani_stage_vcd.jpg","xlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/buyani/field_service_stories_buyani_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1280.720.0,101,1920,1181.file/field_service_stories_buyani_stage_vcd.jpg","xxlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/buyani/field_service_stories_buyani_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1440.810.0,101,1920,1181.file/field_service_stories_buyani_stage_vcd.jpg","max":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/buyani/field_service_stories_buyani_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1920.1080.0,101,1920,1181.file/field_service_stories_buyani_stage_vcd.jpg"} "Buyani es ingeniero de servicio de campo de ZEISS.")
![Robin, ingeniero de servicio de campo de ZEISS, de pie junto a un microscopio, enfoca mientras ajusta la carcasa del dispositivo.]({"xsmall":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/robin/field_service_stories_robin_stage_vcd.jpg/_jcr_content/renditions/original.image_file.100.56.0,101,1920,1181.file/field_service_stories_robin_stage_vcd.jpg","small":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/robin/field_service_stories_robin_stage_vcd.jpg/_jcr_content/renditions/original.image_file.360.203.0,101,1920,1181.file/field_service_stories_robin_stage_vcd.jpg","medium":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/robin/field_service_stories_robin_stage_vcd.jpg/_jcr_content/renditions/original.image_file.768.432.0,101,1920,1181.file/field_service_stories_robin_stage_vcd.jpg","large":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/robin/field_service_stories_robin_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1024.576.0,101,1920,1181.file/field_service_stories_robin_stage_vcd.jpg","xlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/robin/field_service_stories_robin_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1280.720.0,101,1920,1181.file/field_service_stories_robin_stage_vcd.jpg","xxlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/robin/field_service_stories_robin_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1440.810.0,101,1920,1181.file/field_service_stories_robin_stage_vcd.jpg","max":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/robin/field_service_stories_robin_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1920.1080.0,101,1920,1181.file/field_service_stories_robin_stage_vcd.jpg"} "Robin trabaja como ingeniero de servicio de campo en ZEISS")
![Patrick, ingeniero de servicio de campo de ZEISS, se concentra con una sonrisa mientras trabaja en un microscopio y afina un detalle técnico.]({"xsmall":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/patrick/field_service_stories_patrick_stage_vcd.jpg/_jcr_content/renditions/original.image_file.100.56.0,101,1920,1181.file/field_service_stories_patrick_stage_vcd.jpg","small":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/patrick/field_service_stories_patrick_stage_vcd.jpg/_jcr_content/renditions/original.image_file.360.203.0,101,1920,1181.file/field_service_stories_patrick_stage_vcd.jpg","medium":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/patrick/field_service_stories_patrick_stage_vcd.jpg/_jcr_content/renditions/original.image_file.768.432.0,101,1920,1181.file/field_service_stories_patrick_stage_vcd.jpg","large":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/patrick/field_service_stories_patrick_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1024.576.0,101,1920,1181.file/field_service_stories_patrick_stage_vcd.jpg","xlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/patrick/field_service_stories_patrick_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1280.720.0,101,1920,1181.file/field_service_stories_patrick_stage_vcd.jpg","xxlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/patrick/field_service_stories_patrick_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1440.810.0,101,1920,1181.file/field_service_stories_patrick_stage_vcd.jpg","max":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/patrick/field_service_stories_patrick_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1920.1080.0,101,1920,1181.file/field_service_stories_patrick_stage_vcd.jpg"} "Patrick trabaja como ingeniero de servicio de campo en ZEISS.")