
Empowering Client with Strategic Consultancy
to Develop Innovative Digital Solution and Enhance Product Management for Operating Room OperationsEnabeling long-term competitiveness by better addressing short term market dynamics.
Business Context
In the dynamic healthcare market, Caresyntax – a vendor-neutral surgical intelligence platform provider – recognized significant changes in competition, as rivals expanded their solutions into new target segments. This heightened competition, combined with substantial pricing pressure, created a challenging environment for maintaining their market position. Additionally, Caresyntax recently experienced the departure of their Product Manager for OR integration, leading to a pressing need to onboard a replacement who could effectively address integration and interoperability concerns.
Project Overview
Caresyntax reached out to us to support them with strategic consultancy, with the goal of making their product offering more competitive, to better adjust to market dynamics and deepening the understanding of OR integration and interoperability requirements and solutions for relevant employees. In light of the recent departure of their Product Manager for OR integration, a key component of our collaboration involved supporting the onboarding of the new product manager. We facilitated this transition by offering insights into OR integration, interoperability, and other related topics.
Through a detailed review of existing market analysis and technical workshops, we helped Caresyntax understand the competitive landscape and refine their solutions to better align with market requirements. This partnership enabled them to strengthen their product offerings and navigate the pressures of a challenging healthcare market more effectively.
Our Approach
Our approach involved a collaborative and structured methodology to effectively addressing Caresyntax's needs. We began with a comprehensive review of existing market analysis to identify gaps and opportunities within the OR integration landscape. This was followed by a gap analysis to assess the existing and required knowledge needed to properly fill the Product Manager role for OR integration.
Based on the findings, we conducted a series of technical workshops aimed at deepening the understanding of interoperability requirements and solutions among the Product Manager and the Chief Product and Technology Officer.
Throughout the project, we emphasized open communication and knowledge sharing, ensuring that Caresyntax's team was equipped with the necessary insights and tools to make informed decisions. This iterative process allowed us to refine their product offerings and align them with market demands, ultimately paving the way for sustainable growth in a competitive environment.
Our Solution
Our solution was designed to address the dual challenges of enhancing Caresyntax's product management capabilities and approach and ensuring a seamless transition for the new Product Manager. We developed a targeted onboarding program that included a detailed curriculum on OR integration, interoperability requirements, and competitive positioning.
This program was supported by a series of hands-on workshops and interactive sessions to reinforce key concepts and practical skills. By bridging knowledge gaps through structured learning and strategic insights, our solution empowered Caresyntax to enhance their product offerings and maintain a competitive edge in the healthcare industry.

Result
The strategic consulting partnership with Caresyntax led to notable improvements in their product management expertise and refined their product management approach to align better with market dynamics. The tailored onboarding program ensured a seamless transition for the new Product Manager, enabling faster contributions to ongoing projects. The market insights and technical workshops equipped Caresyntax with the necessary tools to realign their product offerings effectively, boosting their competitive stance.
Additionally, the in-depth understanding of interoperability standards and market demands provided to the Caresyntax product team empowers them to make informed decisions that will future-proof their offerings.
The consulting engagement provided invaluable insights and support, enabling us to significantly enhance our product management capabilities. The tailored onboarding program and comprehensive workshops were instrumental in realigning our product offerings with market demands. This partnership has undeniably strengthened our competitive position and prepared us for future challenges.

Senior Solution Specialist
ZEISS Digital Innovation Health & Life Science Solutions
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