ZEISS Metrology Care CMM​

Our condition-based maintenance packages are customized based on the machine usage and its conditions. We conduct inspections and data evaluations on mechanical and electrical components to recommend optimal maintenance routine. This includes certified calibration of your measuring system, ensuring peak performance, increased uptime, and reliable results.

Proactive analysis, diagnosis, and predictive recommendation for all important components prior to calibration – performed either in advance by the operator or optionally on site by a ZEISS expert.

Analysis, diagnosis, and assistance provided by ZEISS experts. Available via telephone or remotely using TeamViewer.

In the course of maintenance or repair, benefit from firmware updates for possible additional functionalities and a compatibility check with your software.

In compliance with all requirements of the relevant laws and standards, our experts perform accredited calibration procedures for internationally comparable results. (Availability depends on machine type)

With this cloud-based application, you can enjoy real-time monitoring and analysis of KPIs and of individual measuring machines, machine groups, or the entire ZEISS machine fleet – wherever you are. Benefit from fast and effective management of your ZEISS metrology solutions with our digitally enhanced service options.

Whether we visit you on site, connect to your measuring machine remotely, or supply spare parts as required, we always ensure a fast response time.

You are our highest priority with Response Time Plus. Offering minimal response time for support of your system, covering everything fast from remote maintenance and spare parts delivery to on-site deployment of technicians.

Extended warranty for new machines means extended security in relation to unforeseen machine costs.

Our maintenance includes calibration and correction services as well as the inspection and alignment of all mechanical and electrical systems. This comprehensive package ensures optimal preventive results, increased runtimes, fewer unscheduled repairs, and lower maintenance costs.

Benefit from an annual check for updates relating to the firmware, plus additional functionalities and software compatibility.

In compliance with all requirements of the relevant laws and standards, our experts perform certain accredited calibration procedures (E0, PFTU) according to DIN EN ISO/IEC 17025 for internationally comparable results.

This cloud-based monitoring application provides a real-time summary of machine performance and KPIs wherever you are. Enjoy swift and effective management of your ZEISS metrology solutions with our digitally enhanced service options. Features monitoring of temperature, collisions, and workload, plus cross-locational monitoring, clear planning of the next maintenance and calibration process, and issuing of digital service requests to ZEISS.

Extended warranty means extended security with respect to predictable machine expenses.

This sees the ZEISS team provide ad hoc problem-solving support featuring swift response times, with work performed directly on the machine via TeamViewer.

Our experts in the ZEISS factory can perform an on-demand remote health check for all important components, including drive and sensor checks, and provide predictive recommendations if any issues are detected. This detailed knowledge of crucial CMM components offers welcome security in an economically uncertain environment and enables us to forecast future operation for added confidence.

Whether we are visiting you on site or connecting to your machine remotely, a fast response time is assured – for greater security in critical situations. We offer a variety of response times according to your needs.