ZEISS Metrology Care CMM

ZEISS Metrology Care CMM​

Keeping precision precise

ZEISS Metrology Care CMM – Essential

The Essential package is organized as follows

  • This CMM calibration process includes accuracy checks and a calibration certificate. The CMM geometry and the position of the three axes are checked and corrected if necessary, with the probing deviation also being checked via both a tactile and an optical sensor.

  • Performed either upfront by the operator or optionally on site by ZEISS experts, this check features proactive analysis, diagnosis, and predictive recommendation for all important components prior to calibration – ensuring early detection of potential issues for added security.

  • In compliance with all requirements of the relevant laws and standards, our experts perform certain accredited calibration procedures (E0, PFTU) according to DIN EN ISO/ IEC 17025 for internationally comparable results.

  • This cloud-based monitoring application provides a real-time summary of machine performance and KPIs wherever you are. Enjoy swift and effective management of your ZEISS metrology solutions with our digitally enhanced service options. Features monitoring of temperature, collisions, and workload, plus cross-locational monitoring, clear planning of the next maintenance and calibration process, and issuing of digital service requests to ZEISS.

ZEISS Metrology Care CMM – Standard

The Standard package is organized as follows

  • Our maintenance includes calibration and correction services as well as the inspection and alignment of all mechanical and electrical systems. This comprehensive package ensures optimal preventive results, increased runtimes, fewer unscheduled repairs, and lower maintenance costs.

  • Users of our Standard package are predicted to have up to 95% uptime based on historical data.

  • Benefit from an annual check for updates relating to the firmware, plus additional functionalities and software compatibility.

  • In compliance with all requirements of the relevant laws and standards, our experts perform certain accredited calibration procedures (E0, PFTU) according to DIN EN ISO/IEC 17025 for internationally comparable results.

  • This cloud-based monitoring application provides a real-time summary of machine performance and KPIs wherever you are. Enjoy swift and effective management of your ZEISS metrology solutions with our digitally enhanced service options. Features monitoring of temperature, collisions, and workload, plus cross-locational monitoring, clear planning of the next maintenance and calibration process, and issuing of digital service requests to ZEISS.

  • Extended warranty means extended security with respect to predictable machine expenses.

  • This sees the ZEISS team provide ad hoc problem-solving support featuring swift response times, with work performed directly on the machine via TeamViewer.

  • Our experts in the ZEISS factory can perform an on-demand remote health check for all important components, including drive and sensor checks, and provide predictive recommendations if any issues are detected. This detailed knowledge of crucial CMM components offers welcome security in an economically uncertain environment and enables us to forecast future operation for added confidence.

  • Whether we are visiting you on site or connecting to your machine remotely, a fast response time is assured – for greater security in critical situations. We offer a variety of response times according to your needs.

ZEISS Metrology Care CMM – Advanced

The Advanced package is organized as follows

  • Our maintenance includes calibration and correction services as well as the inspection and alignment of all mechanical and pneumatic systems. This comprehensive package ensures optimal preventive results, increased runtimes, fewer unscheduled repairs, and lower maintenance costs.

  • Users of our Advanced package are predicted to have up to 97% uptime based on historical data.

  • This cloud-based monitoring application provides a real-time summary of machine performance and KPIs wherever you are. Enjoy swift and effective management of your ZEISS metrology solutions with our digitally enhanced service options. Features monitoring of temperature, collisions, and workload, plus cross-locational monitoring, clear planning of the next maintenance and calibration process, and issuing of digital service requests to ZEISS.

  • Benefit from an annual check for updates relating to the firmware, plus additional functionalities and software compatibility.

  • Extended warranty means extended security with respect to predictable machine expenses. This simple safeguard is particularly beneficial for older machines.

  • This sees the ZEISS team provide ad hoc problem-solving support featuring swift response times, with work performed directly on the machine via TeamViewer.

  • Our experts in the ZEISS factory can perform an on-demand remote health check for all important components, including drive and sensor checks, and provide predictive recommendations if any issues are detected. This detailed knowledge of crucial CMM components offers welcome security in an economically uncertain environment and enables us to forecast future operation for added confidence.

  • Our flat-rate concept for repairs and spare parts ensures higher availability as well as plannable machine costs. This greater predictability promotes easier budget management and TCO calculation.

  • In compliance with all requirements of the relevant laws and standards, our experts perform certain accredited calibration procedures (E0, PFTU) according to DIN EN ISO/IEC 17025 for internationally comparable results.

  • Whether we are visiting you on site or connecting to your machine remotely, a fast response time is assured – for greater security in critical situations. We offer a variety of response times according to your needs.

At a glance

The services available with each package

  • Advanced
    Standard
    Essential
    No Contract

    Legal warranty for new machines / ZEISS Originals – single-shift operation


    Warranty for new machines / ZEISS Originals – multi-shift operation

    Warranty extension for new devices from 1 to 2 years

    º

    Spare and wear parts

    Includes repairs

    ✓ included º optional

  • Advanced
    Standard
    Essential
    No Contract

    Initial telephone support


    Remote Diagnostics

    º

    º

    Response times for Remote Diagnostics

    º

    ✓ included º optional

  • Advanced
    Standard
    Essential
    No Contract

    Calibration / verification of measuring system, including certification


    Preventive maintenance, incl. verification of measuring system

    Response Time for on-site service

    º

    Response Time for standard spare parts on-site

    º

    ZEISS Smart Services Dashboard

    º

    º

    ✓ included º optional

  • Advanced
    Standard
    Essential
    No Contract

    System analysis of the measuring system


    Review and updating of sensor head data

    Mechanical and electronic optimization of drive system


    Functional analysis of measuring system

    Check and functional test of safety equipment

    Check and review of electronic components

    Check and configuration of perpendicularity of guide rails on machine axes

    Functional test and data backup

    ✓ 

    Check of pneumatics (where present)

    Proactive remote analysis, diagnosis, and predictive recommendation by ZEISS expert 

    º

    Yearly check and revision updates for existing firmware

    º

    Accredited calibration 

    º

    º

    º

    ✓ included º optional

Download more information

  • Gear Metrology Poster, EN

    Pages: 1
    File size: 1 MB
  • ZEISS Geometry Inspection Learning Path EN

    Pages: 1
    File size: 695 KB
  • GPS Poster 2023, EN

    Pages: 1
    File size: 1 MB
  • GPS Poster 2023, DE

    Pages: 1
    File size: 1 MB
  • ZEISS Surface Inspection Learning Path EN

    Pages: 1
    File size: 758 KB
  • ZEISS X-Ray Inspection Learning Path EN

    Pages: 1
    File size: 739 KB
  • Zahnradmesstechnik Poster, DE

    Pages: 1
    File size: 1 MB
  • ZEISS ACADEMY METROLOGY Training Guide Digital EN

    Pages: 15
    File size: 3 MB
  • ZEISS ACADEMY METROLOGY Training Leitfaden Digital DE

    Pages: 15
    File size: 3 MB
  • ZEISS Metrology Care Broschuere EN UK digital

    Pages: 9
    File size: 1 MB

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