![ZEISS Metrology Care Optical Keyvisual]({"xsmall":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/cmm/metrology_care_keyvisual_optical.png/_jcr_content/renditions/original.image_file.100.33.0,125,1919,764.file/metrology_care_keyvisual_optical.png","small":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/cmm/metrology_care_keyvisual_optical.png/_jcr_content/renditions/original.image_file.360.120.0,125,1919,764.file/metrology_care_keyvisual_optical.png","medium":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/cmm/metrology_care_keyvisual_optical.png/_jcr_content/renditions/original.image_file.768.256.0,125,1919,764.file/metrology_care_keyvisual_optical.png","large":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/cmm/metrology_care_keyvisual_optical.png/_jcr_content/renditions/original.image_file.1024.341.0,125,1919,764.file/metrology_care_keyvisual_optical.png","xlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/cmm/metrology_care_keyvisual_optical.png/_jcr_content/renditions/original.image_file.1280.427.0,125,1919,764.file/metrology_care_keyvisual_optical.png","xxlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/cmm/metrology_care_keyvisual_optical.png/_jcr_content/renditions/original.image_file.1440.480.0,125,1919,764.file/metrology_care_keyvisual_optical.png","max":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/cmm/metrology_care_keyvisual_optical.png/_jcr_content/renditions/original.image_file.1917.639.0,125,1919,764.file/metrology_care_keyvisual_optical.png"} "ZEISS Metrology Care Optical Keyvisual")
ZEISS Metrology Care Optical
Keeping precision preciseService packages to suit your specific needs
ZEISS Metrology Care Optical is our dedicated service portfolio for your optical measuring systems. With an unrivalled level of product knowledge that only the manufacturer of your measuring systems can offer, ZEISS can to provide a perfectly tailored range of service packages.From single- to multi-shift operation and from the metrology lab to production, the three packages comprise a series of services to match your requirements.
This cost-effective concept means you only pay for the scope of service you truly need.
Service packages for optical measuring systems
Find out which product is right for you
![ZEISS Metrology Care Optical – Essential]({"xsmall":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/essential.jpg/_jcr_content/renditions/original.image_file.100.75.file/essential.jpg","small":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/essential.jpg/_jcr_content/renditions/original.image_file.360.270.file/essential.jpg","medium":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/essential.jpg/_jcr_content/renditions/original./essential.jpg","large":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/essential.jpg/_jcr_content/renditions/original./essential.jpg","xlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/essential.jpg/_jcr_content/renditions/original./essential.jpg","xxlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/essential.jpg/_jcr_content/renditions/original./essential.jpg","max":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/essential.jpg/_jcr_content/renditions/original./essential.jpg"} "ZEISS Metrology Care Optical – Essential")
ZEISS Metrology Care Optical (systems) – Essential
Key services for your optical measuring systemOur Essential bundle is ideal for cost-conscious operators who require only the minimum scope of service and are well-prepared to support their equipment during production – for example, if their utilisation level is low or backup systems are available.
![ZEISS Metrology Care Optical – Standard]({"xsmall":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/standard.jpg/_jcr_content/renditions/original.image_file.100.75.file/standard.jpg","small":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/standard.jpg/_jcr_content/renditions/original.image_file.360.270.file/standard.jpg","medium":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/standard.jpg/_jcr_content/renditions/original./standard.jpg","large":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/standard.jpg/_jcr_content/renditions/original./standard.jpg","xlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/standard.jpg/_jcr_content/renditions/original./standard.jpg","xxlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/standard.jpg/_jcr_content/renditions/original./standard.jpg","max":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/standard.jpg/_jcr_content/renditions/original./standard.jpg"} "ZEISS Metrology Care Optical – Standard")
ZEISS Metrology Care Optical (systems) – Standard
Comprehensive checks and outstanding flexibilityLooking for peace of mind that can be combined with other options? The Standard service package offers the flexibility you need. Secure all benefits our complete maintenance concept offers while adding your choice of optional services.
![ZEISS Metrology Care Optical – Advanced]({"xsmall":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/advanced.jpg/_jcr_content/renditions/original.image_file.100.75.file/advanced.jpg","small":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/advanced.jpg/_jcr_content/renditions/original.image_file.360.270.file/advanced.jpg","medium":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/advanced.jpg/_jcr_content/renditions/original./advanced.jpg","large":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/advanced.jpg/_jcr_content/renditions/original./advanced.jpg","xlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/advanced.jpg/_jcr_content/renditions/original./advanced.jpg","xxlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/advanced.jpg/_jcr_content/renditions/original./advanced.jpg","max":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/advanced.jpg/_jcr_content/renditions/original./advanced.jpg"} "ZEISS Metrology Care Optical – Advanced")
ZEISS Metrology Care Optical (systems) – Advanced
Total coverageFor operators desiring a fixed cost of ownership and high uptime, we recommend our Advanced service package. Including all labor and spare parts, it ensures an entirely predictable service budget – with no unknown costs. Enjoy maximum performance and availability thanks to this bundle from ZEISS.
Overview optical measuring systems
The services available with each package-
AdvancedStandardEssentialNo Contract
Legal warranty for new machines / ZEISS Originals – single-shift operation
✓
✓
✓
✓
Warranty for new machines / ZEISS Originals – multi-shift operation
✓
✓
✓
Warranty extension for new devices from 1 to 2 years
º
Spare and wear parts
✓
Includes repairs
✓
✓ included º optional
-
AdvancedStandardEssentialNo Contract
Initial telephone support
✓
✓
✓
✓
Remote diagnostics
✓
✓
✓
Response times for remote diagnostics
✓
º
✓ included º optional
-
AdvancedStandardEssentialNo Contract
Calibration / verification of measuring system, including certification
✓
✓
✓
Preventive maintenance, incl. verification of measuring system
✓
✓
Response time for on-site service
✓
º
Response time for standard spare parts on-site
✓
º
✓ included º optional
-
AdvancedStandardEssentialNo Contract
System analysis of optical measuring system
✓
✓
Review and updating of sensor head data
✓
✓
Check and adjustment of optical components
✓
✓
Functional analysis of measuring system
✓
✓
✓ included º optional
-
AdvancedStandardEssentialNo Contract
Check and functional test of safety equipment
✓
✓
Check and review of electronic components
✓
✓
Inspection and maintenance of robot
✓
✓
Functional test and data backup
✓
✓
Check of pneumatics
✓
✓
✓ included º optional
Service packages for compact devices
Find out which product is right for you
ZEISS Metrology Care Optical (compact) – Essential
Key services for your optical compact systemOur Essential bundle is ideal for cost sensitive operators who require only the minimum scope of service and are well-prepared to support their equipment during production – for example, if their utilisation level is low or backup systems are available.
ZEISS Metrology Care Optical (compact) – Standard
Comprehensive checks and outstanding flexibilityLooking for peace of mind that can be combined with other options? The Standard service package offers the flexibility you need. Secure all benefits our complete maintenance concept offers while adding your choice of optional services.
ZEISS Metrology Care Optical (compact) – Advanced
Total coverageFor operators desiring a fixed cost of ownership and high uptime, we recommend our Advanced service package. Including all labor and spare parts, it ensures an entirely predictable service budget – with no unknown costs. Enjoy maximum performance and availability thanks to this bundle from ZEISS.
Overview compact devices
The services available with each package-
AdvancedStandardEssentialNo Contract
Legal warranty for new machines / ZEISS Originals – single-shift operation
✓
✓
✓
✓
Warranty for new machines / ZEISS Originals – multi-shift operation
✓
✓
✓
Warranty extension for new devices from 1 to 2 years
✓
Spare and wear parts
✓
Includes repairs
✓
✓ included º optional
-
AdvancedStandardEssentialNo Contract
Initial telephone support
✓
✓
✓
✓
Remote diagnostics
✓
✓
✓
Response times for remote diagnostics
✓
✓
✓ included º optional
-
AdvancedStandardEssentialNo Contract
Calibration / verification of measuring system, including certification
✓
✓
✓
Preventive maintenance, incl. verification of measuring system
✓
✓
Response time for loaner device
✓
✓ included º optional
-
AdvancedStandardEssentialNo Contract
System analysis of optical measuring system
✓
✓
Review and updating of sensor head data
✓
✓
Check and adjustment of optical components
✓
✓
Functional analysis of measuring system
✓
✓
✓ included º optional
-
AdvancedStandardEssentialNo Contract
Accident coverage
✓
º
º
Loaner device
✓
Software maintenance agreement
✓
✓
º
✓ included º optional
![Accident Coverage]({"xsmall":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/accident-coverage-icon.svg/_jcr_content/renditions/original./accident-coverage-icon.svg","small":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/accident-coverage-icon.svg/_jcr_content/renditions/original./accident-coverage-icon.svg","medium":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/accident-coverage-icon.svg/_jcr_content/renditions/original./accident-coverage-icon.svg","large":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/accident-coverage-icon.svg/_jcr_content/renditions/original./accident-coverage-icon.svg","xlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/accident-coverage-icon.svg/_jcr_content/renditions/original./accident-coverage-icon.svg","xxlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/accident-coverage-icon.svg/_jcr_content/renditions/original./accident-coverage-icon.svg","max":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/accident-coverage-icon.svg/_jcr_content/renditions/original./accident-coverage-icon.svg"} "Accident Coverage"){kind=icon}
Accident coverage
Comprehensive protection for your ZEISS products
The ZEISS Accident Coverage service is designed to provide business customers with peace of mind in the event of accidental damage to their ZEISS products. This service is available to customers enrolled in a ZEISS Metrology Care Optical Advanced contract and includes comprehensive repair services, calibration, and a warranty for the repairs.
![Loaner Device]({"xsmall":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/loaner-device-icon.svg/_jcr_content/renditions/original./loaner-device-icon.svg","small":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/loaner-device-icon.svg/_jcr_content/renditions/original./loaner-device-icon.svg","medium":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/loaner-device-icon.svg/_jcr_content/renditions/original./loaner-device-icon.svg","large":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/loaner-device-icon.svg/_jcr_content/renditions/original./loaner-device-icon.svg","xlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/loaner-device-icon.svg/_jcr_content/renditions/original./loaner-device-icon.svg","xxlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/loaner-device-icon.svg/_jcr_content/renditions/original./loaner-device-icon.svg","max":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/loaner-device-icon.svg/_jcr_content/renditions/original./loaner-device-icon.svg"} "Loaner Device"){kind=icon}
Loaner device
Seamless operations with calibrated loaner devices
The ZEISS Loaner Device service ensures that business customers can maintain uninterrupted operations while their own devices are being repaired or serviced by ZEISS. This service is available to customers enrolled in a ZEISS Metrology Care Optical AdvancedContract and includes the provision of a calibrated loaner device, remote diagnostics, and support, as well as a warranty for the loaner device.
ZEISS Metrology Care Optical (measuring) – Essential
The Essential (measuring) package is organized as follows-
Measuring system calibration, including certification. In compliance with all relevant laws and standards requirements, our experts perform specific calibration procedures for internationally comparable results.
-
Analysis, diagnosis, and assistance provided by ZEISS experts in the event of issues. Available via telephone or remotely using TeamViewer.
ZEISS Metrology Care Optical (measuring) – Standard
The Standard (measuring) package is organized as follows-
Our preventive maintenance includes inspecting and aligning all mechanical and electrical components in your measuring system. This maintenance process also involves the certified calibration / verification of your measuring system.
This comprehensive package ensures optimal results.
-
Analysis, diagnosis, and assistance provided by ZEISS experts. Available via telephone or remotely using TeamViewer.
-
Whether visiting you on-site, connecting remotely to your measuring unit, or supplying spare parts as required, we always ensure a fast response time.
-
You are our highest priority with Response Time Plus. Offering minimal response time for support of your system, covering everything fast from remote maintenance and spare parts delivery to on-site deployment of technicians.
-
Extended warranty for new machines means extended security in relation to unforeseen machine costs during year 2 after installation.
ZEISS Metrology Care Optical (measuring) – Advanced
The Advanced (measuring) package is organized as follows-
Our preventive maintenance includes inspecting and aligning all mechanical and electrical components in your measuring system. This maintenance process also involves the certified calibration / verification of your measuring system.
This comprehensive package ensures optimal results.
-
Analysis, diagnosis, and assistance provided by ZEISS experts. Available via telephone or remotely using TeamViewer.
-
Whether we visit you on-site, connect to your measuring unit remotely, or supply spare parts as required, we always ensure a fast response time.
-
Our flat-rate concept for repairs and spare parts ensures higher availability as well as predictable machine costs, enabling easier budget management and TCO calculation.
-
You are our highest priority with Response Time Plus. Offering minimal response time for support of your system, covering everything fast from remote maintenance and spare parts delivery to on-site deployment of technicians.
ZEISS Metrology Care Optical (compact) – Essential
The Essential (compact) package is organized as follows-
Measuring system calibration, including certification. In compliance with all relevant laws and standards requirements, our experts perform specific calibration procedures for internationally comparable results.
-
Analysis, diagnosis, and assistance provided by ZEISS experts in the event of issues. Available via telephone or remotely using TeamViewer.
-
With ZEISS Software Maintenance agreement (SMA), our customer can benefit from additional services that unlock the maximum performance from their ZEISS systems and help avoid unexpected machine downtime.
-
Avoid unbudgeted expenses with comprehensive coverage for one accidental damage.
ZEISS Metrology Care Optical (compact) – Standard
The Standard (compact) package is organized as follows-
Our preventive maintenance includes inspecting and aligning all mechanical and electrical components in your measuring system. This maintenance process also involves the certified calibration / verification of your measuring system.
This comprehensive package ensures optimal results.
-
Analysis, diagnosis, and assistance provided by ZEISS experts. Available via telephone or remotely using TeamViewer.
-
Whether we visit you on-site, connect to your measuring unit remotely, or supply spare parts as required, we always ensure a fast response time.
-
Extended warranty for new machines means extended security in relation to unforeseen machine costs during year 2 after installation.
-
With ZEISS Software Maintenance agreement (SMA), our customer can benefit from additional services that unlock the maximum performance from their ZEISS systems and help avoid unexpected machine downtime.
-
Avoid unbudgeted expenses with comprehensive coverage for one accidental damage.
ZEISS Metrology Care Optical (compact) – Advanced
The Advanced (compact) package is organized as follows-
Our preventive maintenance includes inspecting and aligning all mechanical and electrical components in your measuring system. This maintenance process also involves the certified calibration / verification of your measuring system.
This comprehensive package ensures optimal results.
-
Analysis, diagnosis, and assistance provided by ZEISS experts. Available via telephone or remotely using TeamViewer.
-
Whether we visit you on-site, connect to your measuring unit remotely, or supply spare parts as required, we always ensure a fast response time.
-
Our flat-rate concept for repairs and spare parts ensures higher availability as well as predictable machine costs, enabling easier budget management and TCO calculation.
-
With ZEISS Software Maintenance agreement (SMA), our customer can benefit from additional services that unlock the maximum performance from their ZEISS systems and help avoid unexpected machine downtime.
-
Avoid unbudgeted expenses with comprehensive coverage for one accidental damage.
-
Keep your operations running smoothly with a loaner device that fills the gap during servicing.
-
You are our highest priority with Response Time Plus. Offering minimal response time for support of your system, covering everything fast from remote maintenance and spare parts delivery to on-site deployment of technicians.
Download more information
![Preview image of ZEISS Metrology Care Brochure Optical EN]({"max":"https://asset-downloads.zeiss.com/catalogs/preview/iqs2/9fe57eda-bc2d-4584-8833-f71c4ad6e4c4/ZEISS_Metrology_Care_Broschuere_Optical_DINA4_EN_V6_686892_2.pdf.jpg"} "Download ZEISS Metrology Care Brochure Optical EN")
Contact us
Would you like to learn more about our products and services? We are happy to provide more information or a demo.-
1
Depending on machine type
-
2
Average projected response and delivery times