![ZEISS Metrology Care X-Ray]({"xsmall":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/cmm/zeiss-metrology-care-keyvisual-ct.jpg/_jcr_content/renditions/original.image_file.100.33.0,270,1920,911.file/zeiss-metrology-care-keyvisual-ct.jpg","small":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/cmm/zeiss-metrology-care-keyvisual-ct.jpg/_jcr_content/renditions/original.image_file.360.120.0,270,1920,911.file/zeiss-metrology-care-keyvisual-ct.jpg","medium":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/cmm/zeiss-metrology-care-keyvisual-ct.jpg/_jcr_content/renditions/original.image_file.768.256.0,270,1920,911.file/zeiss-metrology-care-keyvisual-ct.jpg","large":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/cmm/zeiss-metrology-care-keyvisual-ct.jpg/_jcr_content/renditions/original.image_file.1024.341.0,270,1920,911.file/zeiss-metrology-care-keyvisual-ct.jpg","xlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/cmm/zeiss-metrology-care-keyvisual-ct.jpg/_jcr_content/renditions/original.image_file.1280.427.0,270,1920,911.file/zeiss-metrology-care-keyvisual-ct.jpg","xxlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/cmm/zeiss-metrology-care-keyvisual-ct.jpg/_jcr_content/renditions/original.image_file.1440.480.0,270,1920,911.file/zeiss-metrology-care-keyvisual-ct.jpg","max":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/cmm/zeiss-metrology-care-keyvisual-ct.jpg/_jcr_content/renditions/original.image_file.1920.640.0,270,1920,911.file/zeiss-metrology-care-keyvisual-ct.jpg"} "ZEISS Metrology Care X-Ray")
ZEISS Metrology Care X-ray
Keeping precision preciseService packages to suit your specific needs
ZEISS Metrology Care X-ray is our dedicated service portfolio for your tomography measuring systems. With an unrivalled level of product knowledge that only the manufacturer of your measuring systems can offer, ZEISS provides a perfectly tailored range of service packages.From single- to multi-shift operation and from the metrology lab to production, our packages comprise a series of services to match your requirements. This cost-effective concept means you only pay for the scope of service you truly need.
Service packages for METROTOM systems
Find out which product is right for you
![ZEISS Metrology Care X-ray METROTOM - Adaptive]({"xsmall":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/adaptive.jpg/_jcr_content/renditions/original.image_file.100.75.file/adaptive.jpg","small":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/adaptive.jpg/_jcr_content/renditions/original.image_file.360.270.file/adaptive.jpg","medium":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/adaptive.jpg/_jcr_content/renditions/original./adaptive.jpg","large":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/adaptive.jpg/_jcr_content/renditions/original./adaptive.jpg","xlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/adaptive.jpg/_jcr_content/renditions/original./adaptive.jpg","xxlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/adaptive.jpg/_jcr_content/renditions/original./adaptive.jpg","max":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/adaptive.jpg/_jcr_content/renditions/original./adaptive.jpg"} "ZEISS Metrology Care X-ray METROTOM - Adaptive")
ZEISS Metrology Care X-ray METROTOM - Adaptive
Maximize uptime with Condition-based maintenanceExclusively available for the METROTOM 800/1500 G2 and G3 models.
Do you want service recommendations based on machine usage and the current machine condition? Our comprehensive offering ensures that you chieve maximum revenue per installed machine. Take advantage of all the benefits of our condition-based service concept and enhance it with optional services tailored to your needs.
![ZEISS Metrology Care X-ray METROTOM – Standard]({"xsmall":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/standard.jpg/_jcr_content/renditions/original.image_file.100.75.file/standard.jpg","small":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/standard.jpg/_jcr_content/renditions/original.image_file.360.270.file/standard.jpg","medium":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/standard.jpg/_jcr_content/renditions/original./standard.jpg","large":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/standard.jpg/_jcr_content/renditions/original./standard.jpg","xlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/standard.jpg/_jcr_content/renditions/original./standard.jpg","xxlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/standard.jpg/_jcr_content/renditions/original./standard.jpg","max":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/standard.jpg/_jcr_content/renditions/original./standard.jpg"} "ZEISS Metrology Care X-ray METROTOM – Standard")
ZEISS Metrology Care X-ray METROTOM – Standard
Comprehensive checks and outstanding flexibilityLooking for peace of mind that can be combined with other options? The Standard service package offers the flexibility you need. Secure all benefits our complete maintenance concept offers while adding your choice of optional services.
![ZEISS Metrology Care X-ray METROTOM – Advanced]({"xsmall":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/advanced.jpg/_jcr_content/renditions/original.image_file.100.75.file/advanced.jpg","small":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/advanced.jpg/_jcr_content/renditions/original.image_file.360.270.file/advanced.jpg","medium":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/advanced.jpg/_jcr_content/renditions/original./advanced.jpg","large":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/advanced.jpg/_jcr_content/renditions/original./advanced.jpg","xlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/advanced.jpg/_jcr_content/renditions/original./advanced.jpg","xxlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/advanced.jpg/_jcr_content/renditions/original./advanced.jpg","max":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/advanced.jpg/_jcr_content/renditions/original./advanced.jpg"} "ZEISS Metrology Care X-ray METROTOM – Advanced")
ZEISS Metrology Care X-ray METROTOM – Advanced
Total coverageFor operators desiring a fixed cost of ownership and high uptime, we recommend our Advanced service package. Including all labor and spare parts, it ensures an entirely predictable service budget – with no unknown costs. Enjoy maximum performance and availability thanks to this bundle from ZEISS.
Overview for METROTOM systems
-
AdaptiveStandardAdvancedNo contract
Statutory warranty for new machines / ZEISS Originals – single-shift operation
✓
✓
✓
✓
Warranty for new machines / ZEISS Originals – multi-shift operation
✓
✓
✓
Warranty extension for new devices from 1 to 2 years
º
Spare and wear parts for new appliances
✓
Includes repairs
✓
✓ included º optional
-
AdaptiveStandardAdvanced*No contract
Initial telephone support
✓
✓
✓
Remote diagnostics
✓
✓
✓
Response times for remote diagnostics
º
º
✓
✓ included º optional
* Contract period must be signed with the new device, maximum contract period 6 years.
Not available for after-sales. -
AdaptiveStandardAdvanced*No contract
Calibration / verification of measuring system, including certification
✓
✓
Preventive maintenance, incl. verification of measuring system
✓
✓
Response time for on-site service
º
º
✓
Response time for standard spare parts on-site
º
º
✓
Condition-based maintenance incl. calibration
✓
✓ included º optional
* Contract period must be signed with the new device, maximum contract period 6 years.
Not available for after-sales. -
AdaptiveStandardAdvanced*No contract
Remote Health Check
✓
System analysis of the radioscopic system
✓
✓
Checking the actual state of the detector
✓
✓
Checking the X-ray cooler
✓
✓
Mechanical and electronic functional analysis of the radioscopic system
✓
✓
Inspection and function test of the safety equipment
✓
✓
Functional test and data backup
✓
✓
Firmware update
✓
✓
Accredited calibration
o
o
✓ included º optional
* Contract period must be signed with the new device, maximum contract period 6 years.
Not available for after-sales.
Service packages for BOSELLO systems
Find out which product is right for you
![ZEISS Metrology Care X-ray BOSELLO – Essential]({"xsmall":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/essential.jpg/_jcr_content/renditions/original.image_file.100.75.file/essential.jpg","small":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/essential.jpg/_jcr_content/renditions/original.image_file.360.270.file/essential.jpg","medium":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/essential.jpg/_jcr_content/renditions/original./essential.jpg","large":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/essential.jpg/_jcr_content/renditions/original./essential.jpg","xlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/essential.jpg/_jcr_content/renditions/original./essential.jpg","xxlarge":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/essential.jpg/_jcr_content/renditions/original./essential.jpg","max":"https://www.zeiss.com/content/dam/iqs/r/services/service-contracts/optical/essential.jpg/_jcr_content/renditions/original./essential.jpg"} "ZEISS Metrology Care X-ray BOSELLO – Essential")
ZEISS Metrology Care X-ray BOSELLO – Essential
Key services for your measuring systemOur Essential bundle is ideal for cost sensitive operators who require only the minimum scope of service and are well-prepared to support their equipment during production – for example, if their utilisation level is low or backup systems are available.
ZEISS Metrology Care X-ray BOSELLO – Standard
Comprehensive checks and outstanding flexibilityLooking for peace of mind that can be combined with other options? The Standard service package offers the flexibility you need. Secure all benefits our complete maintenance concept offers while adding your choice of optional services.
ZEISS Metrology Care X-ray BOSELLO – Advanced
Total coverageFor operators desiring a fixed cost of ownership and high uptime, we recommend our Advanced service package. Including all labor and spare parts, it ensures an entirely predictable service budget – with no unknown costs. Enjoy maximum performance and availability thanks to this bundle from ZEISS.
Overview for BOSELLO systems
-
EssentialStandardAdvancedNo contract
Statutory warranty for new machines / ZEISS Originals – single-shift operation
✓
✓
✓
✓
Warranty for new machines / ZEISS Originals – multi-shift operation
✓
✓
✓
Warranty extension for new devices from 1 to 2 years
º
Spare and wear parts for new appliances
✓
Includes repairs
✓
✓ included º optional
-
EssentialStandardAdvanced*No contract
Initial telephone support
✓
✓
✓
✓
Remote diagnostics
✓
✓
✓
Response times for remote diagnostics
º
✓
✓ included º optional
* Contract period must be signed with the new device, maximum contract period 6 years.
Not available for after-sales. -
EssentialStandardAdvanced*No contract
Calibration / verification of measuring system, including certification
º
✓
✓
Preventive maintenance, incl. verification of measuring system
✓
✓
Response time for on-site service
º
✓
Response time for standard spare parts on-site
º
✓
✓ included º optional
* Contract period must be signed with the new device, maximum contract period 6 years.
Not available for after-sales. -
EssentialStandardAdvanced*No contract
System analysis of the radioscopic system
✓
✓
✓
Checking the actual state of the detector
✓
✓
✓
Checking the X-ray cooler
✓
✓
✓
Mechanical and electronic functional analysis of the radioscopic system
✓
✓
✓
Inspection and function test of the safety equipment
✓
✓
Cleaning the X-ray tube including high-voltage cable
✓
✓
✓
Function test and data backup
✓
✓
✓ included º optional
* Contract period must be signed with the new device, maximum contract period 6 years.
Not available for after-sales.
ZEISS Metrology Care X-ray METROTOM - Adaptive
The Adaptive exclusively available for the METROTOM 800/1500 G2 and G3 models.The Adaptive package is organized as follows
-
Condition-based maintenance incl. calibration” im Akkordion diesen Text einfügen “Our condition-based maintenance packages are customized based on the machine usage and its conditions. We conduct inspections and data evaluations on mechanical and electrical components to recommend optimal maintenance routine. This includes certified calibration of your measuring system, ensuring peak performance, increased uptime, and reliable results.
-
Proactive analysis, diagnosis, and predictive recommendation for all important components prior to calibration – performed either in advance by the operator or optionally on site by a ZEISS expert. The Remote Health Check is available exclusively for the METROTOM 800/1500 G2 and G3 models.
-
Analysis, diagnosis, and assistance provided by ZEISS experts in the event of issues. Available via telephone or remotely using TeamViewer.
-
Benefit from Firmware Updates for possible additional functionalities and compatibility checks with your software as part of maintenance or repairs.
-
Whether we visit you on-site, connect to your measuring system remotely, or supply spare parts as required, we always ensure a fast response time.
-
You are our highest priority with Response Time Plus. Offering minimal response time for support of your system, covering everything fast from remote maintenance and spare parts delivery to on-site deployment of technicians.
-
In compliance with all requirements of the relevant laws and standards, our experts carry out specific accredited calibration procedures for internationally comparable results. (Availability depends on machine type)
ZEISS Metrology Care X-ray METROTOM - Standard
The Standard package is organized as follows-
Our preventive maintenance includes inspecting and aligning all mechanical and electrical components in your measuring system. This maintenance process also involves the certified calibration / verification of your measuring system. This comprehensive package ensures optimal results.
-
Analysis, diagnosis, and assistance provided by ZEISS experts in the event of issues. Available via telephone or remotely using TeamViewer.
-
Benefit from Firmware Updates for possible additional functionalities and compatibility checks with your software as part of maintenance or repairs.
-
Extended warranty for new machines means extended security in relation to unforeseen machine costs during year 2 after installation.
-
Whether we visit you on-site, connect to your measuring system remotely, or supply spare parts as required, we always ensure a fast response time.
-
You are our highest priority with Response Time Plus. Offering minimal response time for support of your system, covering everything fast from remote maintenance and spare parts delivery to on-site deployment of technicians.
-
In compliance with all requirements of the relevant laws and standards, our experts carry out specific accredited calibration procedures for internationally comparable results. (Availability depends on machine type)
-
Proactive analysis, diagnosis, and predictive recommendation for all important components prior to calibration – performed either in advance by the operator or optionally on site by a ZEISS expert. The Remote Health Check is available exclusively for the METROTOM 800/1500 G2 and G3 models.
ZEISS Metrology Care X-ray METROTOM - Advanced
The Advanced package is organized as follows-
Our preventive maintenance includes inspecting and aligning all mechanical and electrical components in your measuring system. This maintenance process also involves the certified calibration / verification of your measuring system. This comprehensive package ensures optimal results.
-
Analysis, diagnosis, and assistance provided by ZEISS experts in the event of issues. Available via telephone or remotely using TeamViewer.
-
Whether we visit you on-site, connect to your measuring system remotely, or supply spare parts as required, we always ensure a fast response time.
-
Our flat-rate concept for repairs and spare parts ensures higher availability as well as predictable machine costs, enabling easier budget management and TCO calculation.
-
Benefit from Firmware Updates for possible additional functionalities and compatibility checks with your software as part of maintenance or repairs.
-
Proactive analysis, diagnosis, and predictive recommendation for all important components prior to calibration – performed either in advance by the operator or optionally on site by a ZEISS expert. The Remote Health Check is available exclusively for the METROTOM 800/1500 G2 and G3 models.
-
You are our highest priority with Response Time Plus. Offering minimal response time for support of your system, covering everything fast from remote maintenance and spare parts delivery to on-site deployment of technicians.
-
In compliance with all requirements of the relevant laws and standards, our experts carry out specific accredited calibration procedures for internationally comparable results. (Availability depends on machine type)
ZEISS Metrology Care X-ray BOSELLO - Essential
The Essential package is organized as follows-
System check and assessment of the actual state of the radiocopic system using technical means on defined components.
-
Analysis, diagnosis, and assistance provided by ZEISS experts in the event of issues. Available via telephone or remotely using TeamViewer, mGuard or other tools.
-
Measuring system calibration, including certification. In compliance with all relevant laws and standards requirements, our experts perform specific calibration procedures for internationally comparable results.
ZEISS Metrology Care X-ray BOSELLO - Standard
The Standard package is organized as follows-
Our preventive maintenance includes inspecting and aligning all mechanical and electrical components in your measuring system. This maintenance process also involves the certified calibration / verification of your measuring system. This comprehensive package ensures optimal results.
-
Analysis, diagnosis, and assistance provided by ZEISS experts in the event of issues. Available via telephone or remotely using TeamViewer, mGuard or other tools.
-
Whether we visit you on-site, connect to your measuring system remotely, or supply spare parts as required, we always ensure a fast response time.
-
You are our highest priority with Response Time Plus. Offering minimal response time for support of your system, covering everything fast from remote maintenance and spare parts delivery to on-site deployment of technicians.
-
Extended warranty for new machines means extended security in relation to unforeseen machine costs during year 2 after installation.
ZEISS Metrology Care X-ray BOSELLO - Advanced
The Advanced package is organized as follows-
Our preventive maintenance includes inspecting and aligning all mechanical and electrical components in your measuring system. This maintenance process also involves the certified calibration / verification of your measuring system. This comprehensive package ensures optimal results.
-
Analysis, diagnosis, and assistance provided by ZEISS experts in the event of issues. Available via telephone or remotely using TeamViewer, mGuard or other tools.
-
Whether we visit you on-site, connect to your measuring system remotely, or supply spare parts as required, we always ensure a fast response time.
-
Our flat-rate concept for repairs and spare parts ensures higher availability as well as predictable machine costs, enabling easier budget management and TCO calculation.
-
You are our highest priority with Response Time Plus. Offering minimal response time for support of your system, covering everything fast from remote maintenance and spare parts delivery to on-site deployment of technicians.
![Preview image of ZEISS Metrology Care X-Ray Broschuere EN]({"max":"https://asset-downloads.zeiss.com/catalogs/preview/iqs2/96dfab70-6912-4015-86ed-d1e2b33b789c/ZEISS_MetrologyCare_Xray_Broschuere_EN_V5_JW_696418_6.pdf.jpg"} "Download ZEISS Metrology Care X-Ray Broschuere EN")