Service & Support

ZEISS Protect Service Agreements

Highest Availability and
Excellent Performance

  • Your valuable instrument reliably delivers
    the optimum performance at any time
  • Maximum uptime for your microscope system
  • Preventive maintenance reduces unexpected downtime
  • Highest priority assigned to your service calls -
    We take care of you faster than ever

Find the Package That Fits Your Needs

With the ZEISS Protect Service Agreements, you can be sure that your microscope operates at optimum performance every time. With a global network of service experts standing by, your calls will be assigned priority. Depending upon on your individual instruments and needs, you can choose between five different service agreements.

Protect advanced plus and Protect premium plus:
To solve issues even quicker, connect your microscopes to our ZEISS Predictive Service Remote Diagnostics and Service Network. Our support specialists in our customer support centers can remotely access your systems from anywhere in the world. You will save time on service calls and repairs, because our engineers will have the maximum information available upfront, ensuring the most effective repair strategy is employed immediately.

Protect Advance Plus and Protect Premium Plus are available to you at a 10% discount, compared to Protect Advanced and Protect Premium.

Overview of Service Agreements

  • Protect preventive

    Your microscope system deserves regular care to deliver reliable performance – performance that is key to your success. Preventive maintenance makes sure that wear and tear will not become an issue, reducing unexpected downtime.

  • Protect advanced

    Take the next step and decide for additional coverage of labor and travel costs. With Protect advanced you can secure available budget for service in an early stage of your planning period.

  • Protect premium

    Protect premium includes costs for labor, travel and spare parts in one comprehensive agreement, making your service expenses entirely predictable. Even more important, with minimized administrative efforts repairs can be carried out right away, maximizing your microscope availability.

  • Protect advanced plus

    Would you like to have even faster service, more instrument availability? Protect advanced plus is available to you at a 10 % price advantage, compared to Protect advanced.

  • Protect premium plus

    Would you like to have even faster service, more instrument availability? Protect premium plus is available to you at a 10 % price advantage, compared to Protect premium.

Everything works: the order, appointment, execution of the work, and a contact person in case of any problems. What else could one ask for?

Grit Nielsen

Volkswagen AG, Damage Analysis & Material Technology

Your Benefits at a Glance

Protect preventive
Protect advanced
Protect advanced plus Requires a connected instrument
Protect premium
Protect premium plus Requires a connected instrument
Preventive maintenance
Highest priority for your service call
Repair: coverage of labor and travel
Repair: coverage of spare parts
Remote diagnostics, service and support

Protect Premium
and Predictive Service

Makes It Much Simpler and Faster

Back to Work in No Time!

ZEISS Predictive Service:

  • Helps to detect problems early on
  • Accurately gathers all necessary technical information

and

ZEISS Protect premium:

  • Fixed price for labor and spare parts
  • Annual payments
  • No more signatures to chase
  • No purchase orders required
  • No invoices sent, no dealing with finance

 

Downloads

    • ZEISS Protect Service Agreements

      Protecting Your Investment

      Pages: 3
      File size: 6 MB

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