Service & Support

An Expert for Every Question – All the Time

  • A global network equipped with
    specific knowledge and skills
  • One place to go for questions about software, applications, technical issues and maintenance
  • Continuous improvement with one goal:
    To satisfy you as a customer

ZEISS Microscopy Global Service Network

Every Time a Reliable Expert

  • > 1,000

    Employees

  • > 500

    Engineers

  • 4

    Logistic Hubs

ZEISS Microscopy Global Logistics

DHL: A Strong Partner

  • 19,992

    Shipments (ZEISS FY 20/21)

  • 31,738

    Spare parts despatched (ZEISS FY20/21)

  • < 72h

    Parts delivered on-site in under 72 hours
    for more than 90% of repairs

Having access to service engineers […], who [are] one of the very best in the industry, really makes a big difference. Whether in person, or remote, [they have] consistently provided exceptional service for the ~10 years that I have known [them].

Thomas Charles Ferrante

Harvard University, Wyss Institute for Biologically Inspired Engineering

Software, Technical or Application Issue?

The ZEISS Portal Is Your Easy Way
to Request Dedicated Help

The ZEISS Portal is a one-stop shop for service requests, training videos and news for ZEISS Customers. All you need is a ZEISS Account. Simply register for an account today, using your company or institute related email address.

Already have a ZEISS Account? No problem, please use the same email address and password to sign up for the portal and benefit from our ZEISS wide SSO (Single Sign-On) solution.

Did you know you can create a Service Request in a few clicks? Simply go to the ZEISS Portal – login or register – and within a few clicks you can log your support ticket. Our dedicated service engineers will then get in touch to provide an effective solution.

Frequently Asked Questions

Here you find everything you need to know about ZEISS Imaging Software ZEN and AxioVision.

Contact ZEISS Microscopy

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