Service & Support

ZEISS Predictive Service

Protecting You from Unplanned Downtime

ZEISS Predictive Service helps identify potential issues before they happen and protects you from unplanned downtime. Leverage ZEISS specialists' expertise to resolve – or even prevent – incidents before they cost you time and money.

  • Predict problems before they happen and resolve them before they affect your research.
  • Share key technical data securely with ZEISS and receive proactive customer support.
  • Receive faster support from our remote service team and a faster time to repair.

How Does Predictive Service Work?

Ensuring You Run Seamlessly

ZEISS Predictive Service helps you better maintain your microscopes and avoid unplanned downtime.

Predictive Service comes pre-installed and monitors key technical data from your system. The tool then proactively diagnoses symptoms and enables our remote team to resolve issues before they cause unnecessary downtime.

Without interrupting the user, Predictive Service verifies that your system is operating optimally.  Furthermore, you save money as issues are resolved before they become critical faults that require replacement parts.

How Predictive Service Ensures the Highest Levels of Data Security

We Take Data Privacy as Seriously as You Do Your Research

Predictive Service proactively monitors and collects technical data such as operating hours, cycle counts and voltages via a secure connection to our data centre.

No personal or imaging data is ever collected and the connection between the system and data centre is always outbound only. All user information is anonymised.

Predictive Service uses https (port 443) protocol with 256-bit TLS end-to-end encryption and usually requires no changes to your organisation’s firewall settings.

Read our technical white paper for a comprehensive overview of the architecture and security features of ZEISS Predictive Service.

Key Technical Information

  • Light Microscopes

    Electron Microscopes

    X-Ray Microscopes

    Axio Examiner

    Crossbeam series

    Xradia Context microCT

    Axio Imager

    EVO series

    Xradia Versa series

    Axio Observer

    GeminiSEM series

    Axio Scan.Z1

    Merlin series

    Axioscan 7

    Sigma series

    Celldiscoverer 7

    Lattice Lightsheet 7

    LSM 800

    LSM 9XX series

    Smartzoom 5

    Visioner 1

  • Technical Data

    Microscope Software

    Hardware Data

    Main Version


    Patch Version

    Operating System Version

    Installed Service Pack


    Various Log Files

    Workstation Name

  • Workstation Operating System

    Microscope Operating System


    Windows 10

    ZEN 2.3 onwards

    Port 443

    SmartSEM 5.06 onwards

    XRM Scout-and-Scan v11 onwards


    • ZEISS Predictive Service

      Discover how you benefit from our Remote Service Program

      Pages: 9
      File size: 2 MB
    • ZEISS Predictive Service Flyer

      Advanced technology to save time and reduce outages

      Pages: 2
      File size: 348 KB
    • ZEISS Predictive Service

      Technology information for our Remote Service Program

      Pages: 7
      File size: 562 KB

Contact ZEISS Microscopy

How can we help you?

Form is loading...

/ 4
Next Step:
  • Step 1
  • Step 2
  • Step 3
Contact us
Required Information
Optional Information

If you want to have more information on data processing at ZEISS please refer to our data privacy notice.