![Marwin 手握螺絲起子，專注於工作]({"xsmall":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_stage_vcd.jpg/_jcr_content/renditions/original.image_file.100.33.11,392,1735,967.file/field_service_stories_marwin_stage_vcd.jpg","small":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_stage_vcd.jpg/_jcr_content/renditions/original.image_file.360.120.11,392,1735,967.file/field_service_stories_marwin_stage_vcd.jpg","medium":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_stage_vcd.jpg/_jcr_content/renditions/original.image_file.768.256.11,392,1735,967.file/field_service_stories_marwin_stage_vcd.jpg","large":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1024.341.11,392,1735,967.file/field_service_stories_marwin_stage_vcd.jpg","xlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1280.427.11,392,1735,967.file/field_service_stories_marwin_stage_vcd.jpg","xxlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1440.480.11,392,1735,967.file/field_service_stories_marwin_stage_vcd.jpg","max":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1724.575.11,392,1735,967.file/field_service_stories_marwin_stage_vcd.jpg"} "Marwin 是蔡司技術服務部營運主管")
年輕經理獨當一面
現場服務蔡司擁有適用於各種情境的坐標量測機。此設備主要應用於汽車工業、航空產業及醫療技術領域。它以最高的精準度量測組件——在此精確度至關重要。
蔡司現場服務技術人員負責機器安裝、維護及檢修。僅在德國東南部地區，就有一支由 30 人組成的團隊為客戶提供支援。Marwin 同時負責該團隊的技術與行政管理。
![Marwin 站在蔡司製造間裡，面帶微笑地直視鏡頭]({"xsmall":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_02_vcd.jpg/_jcr_content/renditions/original.image_file.100.67.0,1,1920,1281.file/field_service_stories_marwin_02_vcd.jpg","small":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_02_vcd.jpg/_jcr_content/renditions/original.image_file.360.240.0,1,1920,1281.file/field_service_stories_marwin_02_vcd.jpg","medium":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_02_vcd.jpg/_jcr_content/renditions/original.image_file.768.512.0,1,1920,1281.file/field_service_stories_marwin_02_vcd.jpg","large":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_02_vcd.jpg/_jcr_content/renditions/original.image_file.1024.683.0,1,1920,1281.file/field_service_stories_marwin_02_vcd.jpg","xlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_02_vcd.jpg/_jcr_content/renditions/original.image_file.1280.853.0,1,1920,1281.file/field_service_stories_marwin_02_vcd.jpg","xxlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_02_vcd.jpg/_jcr_content/renditions/original.image_file.1440.960.0,1,1920,1281.file/field_service_stories_marwin_02_vcd.jpg","max":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_02_vcd.jpg/_jcr_content/renditions/original.image_file.1920.1280.0,1,1920,1281.file/field_service_stories_marwin_02_vcd.jpg"} "Marwin 是蔡司技術服務部營運主管")
隨時應對突發狀況
營運主管的辦公桌異常整潔。他已貫徹無紙化辦公。Marwin 透過數位化系統完成所有工作：從任務與假期排程、組織員工培訓課程、開展個人工作坊、及時採購工具和備件到客訴處理，同時始終留意客戶滿意度與產能等關鍵指標。他習慣反問基本問題：「問題本質是什麼？預期目標為何？可採取哪些具體措施？」 他在此採取快速務實的解決方針。「重要的是一切順暢運行。技術專員就在客戶現場。他們需要立即得到答案和幫助。我必須高度機動應變。尤其在當前快節奏的環境下。時程延後、員工不在崗位與流程變化已成常態。你需要保持對突發狀況的應變力」，這位工業工程師了然地說道。他對此深有體會，他的日常工作中充滿技術與商務的雙重考驗。
![Marwin 將一個組件安裝至蔡司機器。]({"xsmall":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_03_vcd.jpg/_jcr_content/renditions/original.image_file.100.67.0,1,1920,1281.file/field_service_stories_marwin_03_vcd.jpg","small":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_03_vcd.jpg/_jcr_content/renditions/original.image_file.360.240.0,1,1920,1281.file/field_service_stories_marwin_03_vcd.jpg","medium":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_03_vcd.jpg/_jcr_content/renditions/original.image_file.768.512.0,1,1920,1281.file/field_service_stories_marwin_03_vcd.jpg","large":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_03_vcd.jpg/_jcr_content/renditions/original.image_file.1024.683.0,1,1920,1281.file/field_service_stories_marwin_03_vcd.jpg","xlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_03_vcd.jpg/_jcr_content/renditions/original.image_file.1280.853.0,1,1920,1281.file/field_service_stories_marwin_03_vcd.jpg","xxlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_03_vcd.jpg/_jcr_content/renditions/original.image_file.1440.960.0,1,1920,1281.file/field_service_stories_marwin_03_vcd.jpg","max":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_03_vcd.jpg/_jcr_content/renditions/original.image_file.1920.1280.0,1,1920,1281.file/field_service_stories_marwin_03_vcd.jpg"} "Marwin 是蔡司技術服務部營運主管")
忠於自我
Marwin 最大的挑戰是什麼？年輕經理獨當一面。一開始，他是團隊中最年輕的成員之一。現在，蔡司透過青年經理培訓為他提供支持。他的直覺也很有幫助。「溝通時永遠要尊重他人，待人如己」，他建議道。他為自己設定了一些原則並嚴格恪守。
開放溝通的文化和同理心幫助 Marwin 了解員工的境況並理解他們的擔憂。「我重視每位成員的工作自主性。團隊中的每個成員都有他們的個人偏好。我接受這一點。給人貼標籤是不對的」，他說道。
情勢會變。但堅守原則能累積信任與尊重。
![Marwin 將一個組件安裝至蔡司機器。]({"xsmall":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_01_vcd.jpg/_jcr_content/renditions/original.image_file.100.33.0,321,1920,961.file/field_service_stories_marwin_01_vcd.jpg","small":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_01_vcd.jpg/_jcr_content/renditions/original.image_file.360.120.0,321,1920,961.file/field_service_stories_marwin_01_vcd.jpg","medium":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_01_vcd.jpg/_jcr_content/renditions/original.image_file.768.256.0,321,1920,961.file/field_service_stories_marwin_01_vcd.jpg","large":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_01_vcd.jpg/_jcr_content/renditions/original.image_file.1024.341.0,321,1920,961.file/field_service_stories_marwin_01_vcd.jpg","xlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_01_vcd.jpg/_jcr_content/renditions/original.image_file.1280.427.0,321,1920,961.file/field_service_stories_marwin_01_vcd.jpg","xxlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_01_vcd.jpg/_jcr_content/renditions/original.image_file.1440.480.0,321,1920,961.file/field_service_stories_marwin_01_vcd.jpg","max":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/marwin/field_service_stories_marwin_01_vcd.jpg/_jcr_content/renditions/original.image_file.1920.640.0,321,1920,961.file/field_service_stories_marwin_01_vcd.jpg"} "Marwin 是蔡司技術服務部營運主管")
他在工作與生活中皆是技術狂熱者
如今，Marwin 率領團隊已久。他熱情地說：「每週與我的團隊合作，表現出色並讓客戶滿意——這正是驅動我前進的動力。要是客戶特別點名讚揚我團隊的專員，那份驕傲感無可比擬。當我見證員工成長並承擔更多責任時，我覺得自己成功了。」
公司的穩定性與技術領先吸引他擔任這個職位。他對技術的熱情更延伸至個人生活：「閒暇時我熱愛騎重機。尤其著迷於機車的極致可靠性。」 Marwin 笑著解釋道：「我的重機甚至是用蔡司坐標量測機組裝的。這家製造商正是我們的客戶，而我們確保他們能打造出令人驚嘆的產品。這真的很棒。」
選擇在蔡司工作！
職缺與申請蔡司各業務單位、總部企業及服務職能，為所有專業領域提供大量職涯機會。
![蔡司員工 Jun 正在使用數位萬用表，維修蔡司 Cirrus 系列醫療設備。]({"xsmall":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_stage_vcd.jpg/_jcr_content/renditions/original.image_file.100.56.0,101,1920,1181.file/stories_service_jun_stage_vcd.jpg","small":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_stage_vcd.jpg/_jcr_content/renditions/original.image_file.360.203.0,101,1920,1181.file/stories_service_jun_stage_vcd.jpg","medium":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_stage_vcd.jpg/_jcr_content/renditions/original.image_file.768.432.0,101,1920,1181.file/stories_service_jun_stage_vcd.jpg","large":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1024.576.0,101,1920,1181.file/stories_service_jun_stage_vcd.jpg","xlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1280.720.0,101,1920,1181.file/stories_service_jun_stage_vcd.jpg","xxlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1440.810.0,101,1920,1181.file/stories_service_jun_stage_vcd.jpg","max":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/jun/stories_service_jun_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1920.1080.0,101,1920,1181.file/stories_service_jun_stage_vcd.jpg"} "蔡司員工 Jun 正在維修醫療設備。")
![蔡司現場服務工程師 Buyani 在維修蔡司診斷設備時露出燦爛的笑容。]({"xsmall":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/buyani/field_service_stories_buyani_stage_vcd.jpg/_jcr_content/renditions/original.image_file.100.56.0,101,1920,1181.file/field_service_stories_buyani_stage_vcd.jpg","small":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/buyani/field_service_stories_buyani_stage_vcd.jpg/_jcr_content/renditions/original.image_file.360.203.0,101,1920,1181.file/field_service_stories_buyani_stage_vcd.jpg","medium":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/buyani/field_service_stories_buyani_stage_vcd.jpg/_jcr_content/renditions/original.image_file.768.432.0,101,1920,1181.file/field_service_stories_buyani_stage_vcd.jpg","large":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/buyani/field_service_stories_buyani_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1024.576.0,101,1920,1181.file/field_service_stories_buyani_stage_vcd.jpg","xlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/buyani/field_service_stories_buyani_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1280.720.0,101,1920,1181.file/field_service_stories_buyani_stage_vcd.jpg","xxlarge":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/buyani/field_service_stories_buyani_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1440.810.0,101,1920,1181.file/field_service_stories_buyani_stage_vcd.jpg","max":"https://www.zeiss.com/content/dam/chr/areas-of-expertise/service/buyani/field_service_stories_buyani_stage_vcd.jpg/_jcr_content/renditions/original.image_file.1920.1080.0,101,1920,1181.file/field_service_stories_buyani_stage_vcd.jpg"} "Buyani 是蔡司的現場服務工程師。")