Product Support

Call, Email & Online

Product Support

We want to ensure you can be as productive and safe as possible. 

Towards that goal, please find the PDF ZEISS Disinfection Recommendations for how to safely disinfect your microscope’s non-optical surfaces.

Note- avoid strong caustic agents like bleach, even if diluted as damage to components may result.

For further recommendations on decontamination of biological materials we refer you to:

EPA site for finding an appropriate chemical agent for various infectious pathogens and general CDC cleaning/disinfection guidelines

The second PDF The Clean Microscope is a good guide to cleaning the actual optical surfaces.

Stay safe and note that our Customer Support Teams will continue to support you as we all work through this challenging time.

Carl Zeiss Research Microscopy Division of North America


Get the most out of your ZEISS ZEN Software. Here you can discover a growing collection of how-to videos, how-to-webinars, and guides for your field of application from image acquisition to Image Analysis – from the basics to advanced microscopy topics.

Visit the Microscopy Insights Hub and learn about microscopy its applications, and imaging methods and technology with our on-demand webinars, how-to videos, and white papers. 

Microscopes Through the Years
End of Support means the end of the period where ZEISS can provide the technical expertise, parts availability, and viable service delivery process in order to restore the product to original functionality.
Learn More

Our Product and Application Support team based in New York is available Monday through Friday, excluding holidays, from 10:00 AM to 6:00 PM to answer your questions or troubleshoot any problems with your microscope or software.

Contact Us:

+1 800 233-2343

support .microscopy .us @zeiss .com

Connect Online:

If your system is connected to the internet, we can connect to your system, view your screen and drive your software. This allows us to quickly find any problems or assist you with any difficulties.

To initiate an online session, please first contact us at the phone number or email address listed above. Only complete the section below after you have been instructed to by a Carl Zeiss representative.


Click here to download the Team Viewer Client: Team Viewer

Use the GoToAssist Live Remote Assistance Tool: GoToAssist