Product Support

Call, Email & Online

Product Support

Our Product and Application Support team based in New York is available Monday through Friday, excluding holidays, from 10:00 AM to 6:00 PM to answer your questions or troubleshoot any problems with your microscope or software.

Contact Us:


sup port @zeiss .com

Connect Online:

If your system is connected to the internet, we can connect to your system, view your screen and drive your software. This allows us to quickly find any problems or assist you with any difficulties.

To initiate an online session, please first contact us at the phone number or email address listed above. Only complete the section below after you have been instructed to by a Carl Zeiss representative.

Click here to download the Team Viewer Client: Team Viewer

Use the GoToAssist Live Remote Assistance Tool: GoToAssist